![ispeech ivr ispeech ivr](https://thumbs.dreamstime.com/z/ivr-interactive-voice-response-communication-concept-cener-ivr-interactive-voice-response-communication-concept-data-137250457.jpg)
However, what fired up the self-service telephony business was the introduction of the dual tone multi-frequency system, which used two tones – one high frequency and another low frequency – to properly identify the key pressed by the caller and then transmit the signal in voice frequency range over a telephone line. It started with the pulse dialing which was soon replaced by the multi-frequency dialing. They were unsuited for most business purposes, simply because it was impractical and too tedious for callers to type in the required information. However, the efficiency of these systems was low. It has tremendously improved the user experience and is predicted it would replace most web-based business interactions in the future.Īt the beginning, Interactive Voice Response systems could allow the caller to use search keypad to answer simple questions, which would help the system to correctly identify the need of the caller and route to the right agent. However, with improvements in technologies like artificial intelligence, speech algorithms, natural language processing and language modeling, speech enabled IVR is becoming the user interface of choice. Although it has been extensively used in commercial applications and business interactions for a while now, speech enabled Interactive Voice Response systems were considered to be commercially unviable due to technological challenges, even till a few years ago. Some advanced systems also have the option of having the right agent to call back customers, rather than making them wait in a queue. It is effective, hassle-free, quick, and the customers can be made to wait in a queue. This can also enable screening and routing. Interactive Voice Response (IVR) systems have been around for quite some time now, but it is only recently that its importance is being truly appreciated with the development of Speech Enabled IVR systems.Īn IVR, which is a basic telephony menu system, is equipped to guide or prompt the caller to perform basic operations on the phone that allows the system to identify the need of the caller and channel him/her to the right customer handling executive.
![ispeech ivr ispeech ivr](https://www.sestek.com/wp-content/uploads/2018/08/Speech_Enabled_IVR_for_QNB.jpg)
Communication Platform As A Service (CPaaS).Please contact us for details regarding the MRCP implementation and pricing. These grammars are serviced with 90+ percent accuracy. The ASR engine is highly accurate and is able to handle extremely large vocabularies - 100K entries and more. IEC also provides its own branded ASR implementation.
![ispeech ivr ispeech ivr](https://thumbs.dreamstime.com/z/ivr-interactive-voice-response-communication-concept-ivr-interactive-voice-responivr-interactive-voice-response-communication-121373095.jpg)
This is what separates us from the competition. This is very cost effective since pricing of the cloud based speech engines is usually quite attractive and sometimes is even free. Additional integrations can be made very quickly. In addition to the Cepstral integration we provide a Cloud based ASR and TTS integrations with Google, iSpeech and Acapella SaS speech engines. It integrates the Cepstral core technology. IEC also provides the TTS and ASR end user MRCP server products. In particular the MRCP/SIP/RTP stacks are all shared. The SSP MRCP server shares most of the technology with the rest of the IEC product family. The specific information regarding this layer is available in the information sheet here. In order to integrate a particular TTS/ASR implementation, the SSP MRCP server requires a plugin layer, which adopts the native interface to the requirements of the server. At this point V1 and V2 of MRCP are supported. SSP MRCP Server ( INFO SHEET) is an environment, which is designed to be wrapped around a core ASR/TTS technology to allow for access to features of that technology via the MRCP protocol.